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Why choose Koala Hosting

We pride ourself in giving our clients the best possible service, and If you don't find what your looking for mail us with your requirements and we will set up a package that suits your specific needs. We offer 99.9% uptime, and 30 day moneyback guarantee.

If there are any questions you may have that are not covered in the below section, please contact us via the enquiry form

 

Can I upgrade or downgrade my account?

You can upgrade or downgrade your account at any time.

Will I have unlimited access to update my pages?

You have unlimited access via FTP 24-hours per day. You can upload files to your web site at any time.

Does KOALA HOSTING handle domain registrations?

Yes. We will contact your domain registrar once your account is activated to request either a domain name registration or transfer.

Can I transfer my domain name to KOALA HOSTING?

Yes. Many of our customers have transferred their domains to us. When you order from us, we will submit your domain name to be transferred.

Can I use my account for commercial purposes?

Yes, you can use your account for commercial purposes.

To edit my site, do I need to use a NT or UNIX computer?

You don't have to be using a NT or UNIX computer to edit your webpage. Any computer with Internet access should be sufficient.

What kind of equipment does KOALA HOSTING use?

dual Intel(R) Pentium(R) 4 CPU 3.00GHz Linux (Apache)

How fast is your connection?

We are located in a facility with multiple redundant DS-3 connections to AT&T, Sprint, & GTE the Major Internet Backbones. We also are connected to QWest for assured reliability. This means that your connection will always be fast, and if a DS-3 should go down or be clogged with traffic, your site will still be available through one of the other DS-3's. A typical download speed from our servers when using a cable modem is greater than 800 Kbps (100 KB / s).

What can't I do with my Web space?

Attempts to bring down our servers are forbidden. No warez, NO adult content, hacking, illegal activity, or hate group sites are allowed. Such sites are warned, then removed. In addition, you aren't allowed to use your e-mail to send Spam.

Are my log files counted towards my allotted space?

Your log files are not counted towards your space used.

Why do you cost so much less than other web hosts?
Many of the other web hosts have toll-free phone support 24 hours, 7 days per week. If we offered this, it would greatly increase our prices.

Are there any additional costs?

There are no additional costs. The only fees you need to pay are for the web hosting,, initial setup fees, and domain name (If Needed). Our prices are straight-forward and there are no strings attached.

Do I have to post KOALA HOSTING banner on my page?

You don't have to post our banner, nor any other material on your site. The content of your site is your choice. However, if you want a free site, then you must display our banner on your site.

Do you offer custom accounts?

Yes. Several of our clients have ordered custom accounts that meet their needs better than our normal accounts.

What is your fee regarding domain name registration?

New .com.au domain names cost $45.50 for the first two years. Each additional 2 years is $45.50 thereafter.

Do I have to pay the domain fee?

Yes. Anyone who registers a new domain name with a .com, .net, or .org extension (regardless of what web hosting provider one goes through) MUST pay the domain fee. There's really no way around this! If you wish to host a sub-domain name with us (i.e. yourname.koala-hosting.com ), the domain fee is not applicable.

How can I register foreign domain names (.uk, .se, .ca, etc)?

Either through us or on your own, we are now capable of ordering foreign domains and hosting them as well.

How long does it take for the world to access my domain name?

We, of course, will setup your domain name on our servers within 24 hours. While setting up your site, we will simultaneously register your domain name with the registrar. The registrar takes up to another 72 hours to complete new domain name registrations. However after this time period, it truly depends on ALL networks and ISPs of the world to update their servers and lookup your new domain name. Most popular dial-up ISPs (i.e. AOL, Earthlink, Slip.Net, Mindspring) take less then 6 hours or faster to update their servers, while others will take more than 2 days. So if you are still using a dial-up connection the Internet, make sure you have a reliable ISP that promply updates its DNS servers, so you can access yourdomain.com right away.

What can I expect if I am transferring a domain name to KOALA HOSTING?

Expect an email from the registrar! If you have already registered your domain name, or transferring your domain name to us, Koala Hosting will send a modification template to your registrar, and they will in turn send it to the administrative, technical, or billing contact of the domain name involved. Only one person must agree to the email and reply-back to the registrar for the transfer to successfully go through.

How do I know if my domain name is still available?

Click here to perform a domain name check. This will lookup the registrar database to see if the desired domain name has yet to be registered.

How do I contact the domain registrar?


Send Us A E-Mail At This email address is being protected from spambots. You need JavaScript enabled to view it.

We will send you the neccessary information you may need

 

 

end faq

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